• We want you to be completely happy with your Nocturnal-us.com purchase. If you are dissatisfied for any reason, we will gladly offer a store credit, refund, or exchange for any returned product. Sales items (final sales) are not eligible for returns or exchanges.
• Returns need to be marked and mailed within 30 days of products receipt (order date found on the invoice). Exchanges will only be accepted for the same product in a different color or size. Products must be in its original condition (new, unused, and unwashed), with all tags attached, and in the original packaging (where applicable).
• Packaged products may be returned even if they have been opened; however, tags and labels have to remain attached to the item.
• Refunds will be issued back to the original form of payment or store credit.
• Alteration fees are non-refundable.
• Shipping fees are not refundable.
• A return shipping fee + USD$5 handling fee per items will be deducted from the refund amount to cover the cost of shipping and restocking.
• If you choose the store credits instead of refund to your original payment, The handling fee is USD$0 per item.
• Items purchased in Hawaii may not be exchanged, or price adjusted in the U.S. mainland.
• Items purchased in the United States mainland, nocturnal-us.com, or other countries are not eligible for exchanges, returns, or price adjustments in Hawaii.
• Refund time: 14 business days from when we receive the items in our warehouse
• Please provide the original packing list with your return to prevent processing delays. When the package is received, our warehouse will handle the return and notify you through email.
• We retain the right, at any time, without notice, to correct, amend, or change our returns/refund/exchange policy.
• Please visit contact us via email cs@nocturnal-us.com to process a return. The following address should receive all returns and exchanges, which should be sent in a secure package via insured traceable mail.

EXCHANGES

• We only accept refunds and not exchanges. If you want to exchange one or more products from your order, you can do so first by returning the item(s) and then placing a new order for the preferred item(s).