• Online purchases can be exchanged within 3 days (from the delivery date) provided that the product is in its original condition, with tags intact (unremoved), and accompanied by the receipt.
• For each orders, customers are allowed one exchange due to personal reasons. In this case, customers will bear the shipping costs for the exchange.
• In cases where the received product is defective (torn, excessively faded, etc.) or does not match the ordered product (wrong model, color, size) – in such instances, nocturnal® may retrieve and replace the product for the customer and will cover the shipping costs both ways.
• Returns and refunds are only applicable for defective products arising from nocturnal®.